Credence Counseling & Therapy Associates
Professional, Confidential, Counseling Services


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Credence Therapy Associates

Mission Statement:
Our goal is to provide confidential, professional treatment services specialized to meet the needs of the individual client. We will work with each client to formulate the most comprehensive yet concise treatment plan. We do not discriminate on the basis of age, gender or creed. We accomplish our goals through individual, couple, family and group therapy modalities.

Services Offered
  • Adolescent Behavior Disorders
  • Adult Children of Alcoholics
  • Alcohol and Drug Assessment / Treatment
  • Anger and Stress Management
  • Anxiety and Panic Disorder
  • Assessment and Treatment
  • Attachment Disorders
  • Autism Spectrum
  • Brain Trauma
  • Cancer Diagnosis - Individual and Family
  • Cancer Survivors
  • Christian Counseling
  • Chronic Illness
  • Co-Parenting
  • Depression / Mood Disorders
  • Divorce Adjustments
  • Eating Disorders
  • Employee Assistance Programs (EAP)
  • Life Coaching
  • Marital Therapy
  • Parenting Skills Training
  • Psychiatric Evaluation and Medication
  • Sexual Abuse Survivors
  • Interventions
  • Underage Alcohol Violation Program
  • Woman's Issues
  • Young Child Therapy
Substance Abuse Services

Credence Counseling and Therapy Associates Alcohol and Drug Abuse Treatment Program

In the pursuit of their responsibilities, individuals must confront many difficult situations, pressures, and temptations in their lives. For some, life becomes what may feel like too much to handle and thus, unfavorable decisions can be made. However, individuals who abuse or depend on mind-altering substances to cope with life can learn from themselves by examining situations from their own perspective. At Credence Counseling and Therapy Associates, we provide an environment for the individual to self-examine his/her choices as well as develop coping skills for building a life worth living without drugs and/or alcohol. The following are a list of AODA services we offer to provide clients a holistic treatment experience:

  • Court Mandated Drug/Alcohol Assessment – Credence Therapy Associates staffs certified professionals who are able to work with legal professionals to provide assessment and treatments mandated by the court. During the first visit, the therapist will conduct an AODA assessment and make subsequent recommendations based on the assessment findings. Recommendations can range from 6 hours of AODA education, to AODA education and individual/group counseling treatment, or an in-patient treatment referral to an outside facility. Credence professionals and staff also work on the client's behalf by maintaining follow up with legal professionals to ensure the client is meeting all AODA treatment requirements.
  • Individual AODA Counseling Sessions – During individual sessions, clients are given the opportunity to explore personal thoughts and life choices related to the consequences, severity, and legal ramifications of their drug/alcohol abuse. The goal of individual therapy is to provide clients a safe, confidential environment to process personal stressors and roadblocks to recovery while learning stress, anger, and mood management skills. Clients are provided the tools to obtain and maintain a sober lifestyle while developing a positive attitude, decision-making skills, and relapse prevention plan.  
  • Outpatient AODA Group Sessions – AODA group sessions provide clients the opportunity to connect with individuals dealing with similar struggles and gain a sense that they are not alone. Group members are held to a high standard of confidentiality and provide individuals a supportive outlet and the opportunity to make sober connections. Each session provides clients AODA educational materials to process together and the opportunity to learn new coping skills from other members. AODA group is held on Monday evenings at 6:30 PM in the Elkhorn office and Wednesday evenings at 6:00 PM in the East Troy office.
  • Family Counseling Sessions – While battling addiction, the development of a sober support system is another key to living a sober lifestyle. Enlisting in the support of individuals in clients' lives that promote sobriety provides additional outlets and encouragement to make positive lifestyle changes. During family sessions, clients are given the opportunity to process thoughts, emotions, and other barriers to sobriety with close family and/or friends while gaining the support of key players in the client's life.
Addiction Services

Credence Counseling and Therapy Associates Addictions Treatment Program

At times life can get stressful for anyone. Thus, healthy coping, decision-making, and mood regulation skills are essential to living a healthy lifestyle. However, life can feel overwhelming making it difficult to practice healthy choices. When practiced regularly, negative coping skills can become daily habit and eventually an addiction utilized to deal with life circumstances and uncomfortable emotions. Addictions can further aggravate a negative cycle of events and cause more stress further feeding addiction behaviors. Credence Counseling and Therapy Associates staffs professionals who can help individuals address addictive behavior patterns and learn healthy coping skills that replace negative choices when dealing with life stressors.

Credence addiction counselors can help clients address the following addictions:

  • Drug/alcohol addictions
  • Tobacco addictions
  • Food/Eating addictions
  • Sex/relationship addictions
  • Gambling addictions
  • Technology (internet, game, etc.) addictions
  • Other behavioral addictions (i.e. compulsive lying, shopping, work addictions, etc.)
Specialty Parenting and Family Services

Providing these services requires specialized training and experiences. All therapists credentialed at Credence to provide these services are trained, experienced and involved in regular Clinical Consultation in order to help you and your family. Services begin with an initial consult appointment in which you and your therapist will discuss your needs, identify the best interest of the child/family and create a unique service plan of interventions and activities to benefit all parties involved. During your initial visit, you and your therapist are able to assess which of the following parenting and family services best meet your family's needs.

Reunification Services
The relationship between a child and a caretaker is often strong and enduring. Due to various situational or environmental circumstances, this relationship can become challenged, conflicted and strained. Specially trained counselors and therapists are available to help both the child and caretaker (parent, step-parent, grandparent, etc.) develop or redevelop the relationship in a healthy and enduring way in order to help the child develop optimally in regards to emotional regulation, physical health, safety, security, social and communication skills.

Caretaker Services
Occasionally parents or caretakers of children experience relationship difficulties that may adversely impact the ability of the child to have a healthy relationship with either parents or caretakers. Caretaker services were created by Credence Staff after recognizing the damage done to children by conflicted relationships of parents or caretakers on the child's development. Many of the Credence staff have been credentialed to work with conflicted parents or caretakers in order to help the adults develop an environment in which the children can grow and develop optimally.

Childs Best Interest
This program has been created in response to the large number of families experiencing a separation. When separation and divorce is managed by adults in an unhealthy way and the children become involved in their parent's divorce and conflicts, the children can suffer psychological damage that may last well into adulthood. The Credence staff had developed the Childs Best Interest Program to help parents adopt healthy coping skills so they can better manage the stress of a conflicted separation and divorce while learning how to effectively "co parent" with their former partner and foster a healthy relationship between both parents.

Family Therapy
Credence professionals are trained in the area of family systems and therapy. Our daily interactions with loved ones not only affect the dynamics of our family systems but how we as individuals operate in all major areas of life (i.e. occupational, academic, social, etc.). Family therapy offers the opportunity to learn effective communication techniques, gain insight and self-awareness, learn healthy conflict resolution skills, and enhance the quality of your relationships all unique to your individual and family's needs.

Childs Best Interest (CBI) and Reunification Services

The goal of The Childs Best Interest (CBI) program is to inform parents how to efficiently co-parent and together provide healthy relationships and environments that facilitate the positive growth and development of their children. In order for children to grow into confident, productive adults and make healthy life choices they need the experience of a stable, warm, secure, and safe environment during childhood and adolescence. In such an environment, children feel encouraged to explore their worlds leading to high self-esteem and a healthy sense of self and independence.  However, children involved in their parent's divorce conflicts are not given the opportunity to focus on their growth and development but instead are busy tending to the family wounds left by a high conflict divorce.  Taking on this role eventually alters the child's identity and his or her sense of self becomes affiliated with the parent's differences and conflicts.

Additionally, children learn stress management and conflict resolution skills by observing their parent's coping behaviors.  In other words, how parents handle conflict is indicative of how their children will handle conflict. These behaviors are carried by the children into adulthood and are utilized in their own social worlds and relationships. Therefore, committing to and learning the skills necessary for a positive co-parenting relationship not only helps alleviate the stress of a high conflict divorce for the parents, but also teaches the children healthy coping skills, how to handle conflict in a positive, constructive manner, and provides the children the opportunity to foster healthy relationships with both parents.

Our CBI program offers the following services to help families address obstacles of healthy co-parenting in various ways:

  • Co-parenting sessions – Parents will agree to commit to working together and in sessions learn about skills and resources that facilitated a positive, effective co-parenting relationship for their children's wellbeing. 
  • Individual sessions – Sometimes the stress of divorce, other life stressors, and/or personal obstacles block our ability to effectively parent. Individual sessions can work as an outlet for self-exploration, insight, and the opportunity to learn healthy coping skills to enhance the ability to parent.  
  • Group parenting classes – Gaining an understanding of children and adolescent development can help fine tune parenting skills. A group setting allows fellow parents to share experiences and provide a sense of togetherness. Members discuss topics such as common parenting issues, building children's self-esteem, and encouraging good behavior choices in children. Individual parenting classes can also be arranged if needed.
  • Children's sessions – During children sessions, each child is given the opportunity to process thoughts and emotions related to their experiences with divorce along with shed unhealthy family roles and work to enhance healthy relationships with both parents vital to their growth and development.
  • Family therapy – During family sessions, members are given the opportunity to enhance communication skills, test and model new co-parenting skills with the children, and gain personal awareness and insight.

Services utilized for CBI are determined based on the unique circumstances of each family. Co-parenting sessions start on a weekly or bi-weekly basis for approximately 12 sessions then decrease in frequency for approximately 8 – 12 additional sessions. The frequency and length of sessions depends mainly on the parent's ability to use the sessions productively. For additional inquiries, please contact our main office in Elkhorn at 262-723-3424.

For additional resources and/or information, please refer to the following websites:
Notice of Privacy Practices



Privacy is a very important concern for all those who come to this office. It is also complicated because of federal and state laws  and our profession. Because the  rules are so complicated some parts of the Notice are quite detailed and you probably will have to read them several times to understand them. If you have any questions our Privacy Officer will be happy to help you.
Please contact the phone number above and ask for the Privacy Officer.

Contents of this Notice

  1. Introduction – To Our Clients
  2. What we mean by your medical information
  3. Privacy and the laws about privacy
  4. How your protected health information (PHI) can be used and shared
    1. Uses and disclosures with your consent
      1. The basic uses and disclosures – For treatment, payment and health care operations (TPO)
      2. Other uses and disclosures in health care
    2. Uses and disclosure requiring your Authorization
    3. Uses and disclosure not requiring your Consent or Authorization
    4. Uses and disclosures requiring you to have an opportunity to object
    5. An Accounting of disclosures we have made
  5. If you have questions or problems


A. Introduction - To our clients

This notice will tell you about how we handle information about you. It tells how we use this information here in this office, how we share it with other professionals and organizations, and how you can see it. We want you to know all of this so that you can make the best decisions for yourself and your family. We are also required to tell you about this because of the privacy regulations of a federal law, the Health Insurance Portability and Accountability Act of 1996 (HIPPA). Because this law and the laws of this state are very complicated and we don’t want to make you read a lot that may not apply to you, we have simplified some parts. If you have any questions or want to know more about anything in this Notice, please ask our Privacy Officer for more details.

B. What we mean by your medical information

Each time you visit us or any doctor’s office, hospital, clinic, or any other “healthcare provider” information is collected about you and your physical and mental health. It may be information about your past, present or future health conditions, or the treatment or other services you got from us or from others, or about payment for healthcare. The information we collect from you is called, in the law, PHI, which stands for Protected Health Information. This information goes into your medical or healthcare record or file at this office. In this office this PHI is likely to include these kinds of information.

  • Your history. As a child, in school and at work, and marital and personal history.
  • Reasons you came for treatment. Your problems, complaints, symptoms, needs and goals.
  • Diagnoses. Diagnoses are the medical terms for your problems or symptoms.
  • A treatment plan. These are the treatments and other services which we think will best help you.
  • Progress notes. Each time you come in we write down some things about how you are doing, what we observe about you, and what you tell us.
  • Records we get from others who treated you or evaluated you.
  • Psychological test scores, school records, etc.
  • Information about medications you took or are taking.
  • Legal matters.
  • Billing and insurance information.

This list is just to give you an idea and there may be other kinds of information that go into your
healthcare record here.

We use this information for many purposes. For example, we may use it:

  • To plan your care and treatment.
  • To decide how well our treatments are working for you.
  • When we talk with other healthcare professionals who are also treating you such as
    your family doctor or the professional who referred you to us.
  • To show that you actually received the services from us which we billed to you or to
    your health insurance company.
  • For teaching and training other healthcare professionals.
  • For medical or psychological research.
  • For public health officials trying to improve health care in this country.
  • To improve the way we do our job by measuring the results of our work.

When you understand what is in your record and what it is used for you can make better decisions about whom, when, and why others should have this information.

Although your health record is the physical property of the healthcare practitioner or facility that collected it, the information belongs to you. You can inspect, read, or review it. If you want a copy we can make one for you but may charge you for the cost of copying (and mailing if you want it mailed to you). In some very unusual situations you cannot see all of what is in your records. If you find anything in your records that you think is incorrect or something important is missing you can ask us to amend (add information to) your record although in some rare situations we don’t have to agree to do that. By calling the office you may speak to the Privacy Officer to hear more about this.

C. Privacy and the laws

The HIPPA law requires us to keep your PHI private and to give you this notice of our legal duties and our privacy practices, which is call the Notice of Privacy Practices or NPP. We will obey the rules of this notice as long as it is in effect but if we change it the rules of the new NPP will apply to the entire PHI we keep. If we change the NPP we will post the new notice in our office where everyone can see. You or anyone else can also get a copy from our Privacy Officer at anytime and it will be posted here.

D. How your protected health information can be used and shared

When your information is read by the therapist or others in the office that is called, in the law, “use”. If the information is shared with or sent to others outside this office, that is called, in the law, “disclosure”. Except in some special circumstances, when we use your PHI here or disclose it to others we share only the minimum necessary PHI needed for the purpose. The law gives you rights to know about your PHI, how it is used and to have a say in how it is disclosed and so we will tell you more about what we do with your information.

We use and disclose PHI for several reasons. Mainly, we will use and disclose (share) it for routine purposes and we will explain more about these below. For other uses we must tell you about them and have a written Authorization from you unless the law lets or requires us to make the use or disclosure without your consent. However, the law also says that we are allowed to make some uses and disclosures without your consent or authorization.


1. Uses and disclosures of PHI in healthcare with your consent.

After you have read this Notice you will be asked to sign a separate Consent form to allow us to use and share your PHI (Private Health Information). In almost all cases we intend to use your PHI here or share your PHI with other people or organizations to provide treatment to you, arrange for payment for our services, or other business functions called health care operations. Together these routine purposes are called TPO (treatment, payment, operations) and the Consent form allows us to use and disclose your PHI for TPO.


1a. For treatment, payment, or healthcare operation.

We need information about you and your condition to provide care to you. You have to agree to let us collect the information and to use it and share it as necessary to care for you properly. Therefore you must sign the Consent form before we begin to treat you because if you do not agree and consent we cannot treat you.

When you come to see us, several people in our office may collect information about you and all of it may go into your health care records here. Generally, we may use or disclose you PHI for three purposes: treatment, obtaining payment, and what are called healthcare operations. (TPO)

For Treatment
We use your medical information to provide you with psychological treatment or services. These might include individual, family, or group therapy, psychological, psychiatric, educational or vocational testing, treatment planning, or measuring the effects of our services. Again this is with your consent.

We may share or disclose your PHI to others who provide treatment to you. We are likely to share your information with your personal physician. If a team is treating you, we can share some of your PHI with them so that the services you receive will be coordinated. They will also enter their findings, the action they took, and their plans into your record so together we can decide what treatments work best for you and make up a Treatment Plan. We may refer you to other professionals or consultants for services we cannot offer such as special testing or treatments. When we do this we need to tell them some things about you and your conditions. We will get back their findings and opinions and those will go into your records here. If you receive treatment in the future from other professionals we can also share your PHI with them with your consent. These are some examples so that you can see how we use and disclose your PHI for treatment.

For payment
We may use your information to bill you, your insurance, or others to be paid for the treatment we provide to you. We may contact your insurance company to check on exactly what your insurance covers. We may have to tell them about your diagnoses, what treatments you have received, and what we expect as we treat you. We will need to tell them about when we met, your progress, and other similar information.

For health care operations
There are some other ways we may use or disclose your PHI, which are called health care operations. For example, we may use your PHI to see where we can make improvements in the care and services we provide. We may be required to supply some information to some government health agencies so they can study disorders and treatment and make plans for services that are needed. If we do, your name and identity will be removed from what we send.


1b. Other uses in healthcare

Appointment Reminders. We may use and disclose medical information to reschedule or remind you of appointments for treatment or other care. If you want us to call or write to you only at your home or your work or prefer some other way to reach you, we usually can arrange that. Just tell us or note it on your Initial Paperwork.

Treatment Alternatives. We may use and disclose your PHI to tell you about or recommend possible treatments or alternatives that may be of interest to you.

Other benefits and services. We may use and disclose your PHI to tell you about health-related benefits or services that may be of interest to you.

Research. We may use or share your information to do research to improve treatments. For example, comparing two treatments for the same disorder to see which works better or faster or cost less. In all cases your name, address and other information that reveals who you are will be removed from the information given to researchers. If they need to know who you are we will discuss the research project with you and you will have to sign a special Authorization form before any information is shared. Our clinic has not participated in such projects and consider this to be non-issue.

Business Associates. Some clinics hire other businesses to do certain work for them. This might include copying health records, a billing service that figures out, prints and mails their bills, and/or electronic filing. These business associates need to receive some clearinghouse, which in turn sends them to insurance companies for payment. To protect your privacy they have agreed to their contract with us to safeguard your information. All other services are done in-house.


2. Uses and disclosures requiring your Authorization

If we want to use your information for any purpose besides the TPO (treatment, payment, and operations) or those we described above we need your permission on an Authorization form. We don’t expect to need this very often.

If you do authorize us to use or disclose you PHI, you can revoke (cancel) that permission, in writing at any time. After that time, we will not use or disclose your information for the purpose that we agreed to. Of course, we cannot take back any information we had already disclosed with your permission or that we have used in our office.


3. Uses and disclosures of PHI from mental health NOT REQUIRING CONSENT OR AUTHORIZATION

The laws let us use and disclose some of your PHI without your consent or authorization in some cases.

When required by law
There are some federal and state, or local laws which require us to disclose PHI

  • We have to report suspected child abuse.
  • If you are involved in a lawsuit or legal proceeding and we receive a subpoena, discovery, request, or other lawful process we may have to release some of your PHI. We will only do so after trying to tell you about the request, consulting your lawyer, or trying to get a court order to protect the information they requested.
  • We have to release (disclose) some information to the government agencies which check on us to see that we are obeying the privacy laws.

For specific government functions
We may disclose PHI of military personnel and veterans to government benefit programs relating to eligibility and enrollment, to Workers’ Compensation programs, to correctional facilities if you are an inmate, and for national security reasons.

To prevent a Serious Threat to Health or Safety. (Duty to Warn)
If we come to believe that there is a serious threat to your health or safety or that of another person or the public we can disclose some of your PHI. We will only do this to persons who can prevent the danger.


4. Uses and disclosures requiring you to have an opportunity to object

With your consent, we can share some information about you with your family or close others. We will only share information with those involved in your care and anyone else you choose such as close friend or clergy. We will ask you about whom you want us to tell what information about your condition or treatment. You can tell us what you want and we will honor your wishes as long as it is not against the law.


5. An accounting of disclosures we have made

When we disclose your PHI we keep a record whom we sent it to, when we sent it, and what we sent. You can get an accounting (a list) of many of these disclosures.

E. If you have questions or problems

If you need more information or have questions about the privacy practices described above please speak to the Privacy Officer. If you have a problem with how your PHI has been handled or if you believe your privacy rights have been violated, contact the Privacy Officer. You have the right to file a complaint with us and with the Secretary of the Federal Department of Health and Human Services. We promise that we will not in any way limit your care here or take any actions against you if you complain.

If you have any questions regarding this notice or our health information privacy policies please contact our Privacy Officer at 262-723-3424.

The effective date of this notice is April 14, 2003.

Testimonials from our clients

"The Staff at Credence Therapy Associates is unexpectedly friendly and seems to generally care for the patients."

"Credence Therapy Associates provides high quality client service in every respect from always being on time, being responsive to clients’ needs, such as refilling prescriptions, unusual appointment times if necessary, to a sincere caring manner." 

"Our therapist has been a great help to my daughter and myself.  Doing an outstanding Job!! I am very grateful for the interest in helping us. Thank you!"

"Wonderful Place! Helped me a lot!"

"The best I have worked with!"

"I have been pleased with my therapist’s services and the office staff’s courteous, professional, timely follow through. Also office waiting area is well attended (clean and comfortable)."

"This center is very cheerful – waiting room and people. Just what I need!"

"Very satisfied, exceptional doctor knowledge."

"I want to say Thank you for the services you have provided to me. I have an amazing doctor and I am always greeted with a warm welcome by every single staff person."

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